Refund policy

Returns & Complaints

Since we price our products with very narrow margins and many items are custom-made according to customer specifications, we unfortunately cannot offer a voluntary right of return simply for change of mind. Returns are therefore generally excluded and are only possible for defective or damaged items within the scope of legal warranty rights.

If you would like to submit a claim for an item, please contact us in advance via our contact form. Our team will then inform you about the next steps and support you throughout the process.

Damages and Issues

Please inspect your order immediately upon receipt. If an item is damaged or defective, or if you have received the wrong item, please contact us right away. We will evaluate your issue as quickly as possible and work with you to find a suitable solution.

If you have any questions, please feel free to reach out to us at any time via our contact form. Processing of your inquiry usually takes 1–3 business days.